Implementation Manager

Coconut Creek, FL
Posted 3 months ago


Job Status:  This position is full time exempt (salaried).

Implementation manager delivers results by leading multiple tactical projects of high complexity in scope and involve multiple cross functional areas. Implementation manager ensure processes and solutions align with business objectives, while working collaboratively within technology and the business units to achieve the stated objectives, measurable goals, and deliverables of these projects.


  • Serve as point of contact for clients for product solution design, functionality and delivery.
  • Knowledge of overall project and understanding how it fits in client’s business objectives
  • Provide leadership and guidance to the software development team.
  • Knowledge of the VUE suite of products is preferred.
  • Manage all the requirements in the project. Should be aware of all project discussions either internal or with client and ensure meeting notes & related documents are prepared by the team or self. .
  • Deliver finished, high quality, and compelling software products.
  • Manage Resource Planning and Resource Productivity
  • Ensure every effort is planned, estimated, tracked to meet the project goals.
  • Build and lead development and testing projects supported by engineering personnel.
  • Work with product management team, support team, and professional services team to understand customer requirements and software issues.
  • Assist the management team in defining products’ direction, including in-depth engineering analysis of current and future software products.
  • Work closely with product managers to ensure results meet or exceeds customer requirements, including ensuring that product designs are documented and communicated.
  • Provide sound decision making for software engineering and product development, sensitive to the constraints and needs of the business.
  • Drive overall architecture, security and certifications of software products.
  • Manage the software engineering schedules to meet or beat deadlines.
  • Monitor technology trends such as emerging standards.
  • Develop and execute software engineering plans, schedules, and resource allocation including managing joint development with 3rd party vendors and outsourced development efforts.
  • Develop, document, and enforce software engineering processes to ensure reproducible high quality results within cost constraints.
  • Engage in hands-on, in-depth analysis, design, and review of software developed in-house as well as technologies.
  • Monitor and help triage/assign the defects on a timely basis to team and provide help in quickly resolving them. Experience with VUE tools like RADMan and IncidentTrack is a plus.
  • Provide employee development, teambuilding, coaching, and mentoring
  • Conduct performance evaluations on a timely basis and communicate to the team member with appropriate feedback.
  • Support employees by procuring and maintaining software tools, test equipment, and engineering lab resources
  • Handle multiple projects and manage the time and deliverables appropriately.
  • Willingness to travel per Project needs

Skills and Qualifications

  • Bachelor’s degree required.
  • 7+ years’ experience
  • Insurance Industry experience preferred, but not required.
  • Proficiency with MS Office (Including Word, Excel, Outlook, PowerPoint, Access)
  • Proficiency with MS Project and MS Visio preferred.
  • Strong oral and written communication skills with the ability to create systems and user documents and similar documentation
  • Experience with high visibility projects, comfortable reporting status and issues to C level management
  • Experience managing all phases of the SDLC for application development efforts
  • Experience documenting business work flows and reengineering work flows to leverage new system and technology capabilities
  • Knowledge of VUE architecture and technologies used is a plus.
  • Knowledge of VUE Tools like Admin Configuration, Integration Manager, Deployment Manager, Horizon STS and Document Manager is preferred.
  • Knowledge of Horizon Workflow and Rules Engine is preferred.
  • Experience with Agent/Agency compliance modules like NIPR, PDB is preferred.
  • Experience managing development projects using an Agile development approach
  • Able to motivate, and lead a team (both US and India teams).
  • Strong software product development and engineering process skills.
  • Good understanding of the software business and its practices.
  • Strong communications skills, both in writing and speaking.
  • Ability to excite and motivate employees, partners, and customers with a compelling vision.
  • Good organizational and time management skills.
  • Ability to multi-task and successfully execute multiple projects simultaneously and allocate resources to meet deadlines.

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk or hear. The employee is frequently required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is required sitting (to sit) for long periods of time using a computer. The employee is required to climb the stairs for meetings or office space on a regular basis. The employee must regularly lift and/or move 10 to 25 pounds.

Work Environment

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

While performing the duties of this indoor job, the noise level in the work environment is usually quiet to moderate.

This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This position description has excluded the marginal functions of the position that are incidental to the performance of the essential job duties.  All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the employee will possess the skills, aptitudes and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills and abilities.

Benefits & Location

  • We offer a variety of Benefits including PTO, Medical/Dental/Vision, short-term and long-term disability, life insurance, and matching 401(k). Our HQ’s are in Coconut Creek, on Lyons Road, just south of Hillsborough Blvd.
  • Our job openings are Full-Time Perm with base Salary and Benefits.
  • All inquiries are kept Confidential.
  • EOE.

About us

CSSI (Computer Solutions & Software International, LLC.) is a leading U.S.-based system-integration and software-development company for modern future-ready businesses. Founded in 1991, CSSI has been delivering innovative custom and packaged solutions designed for unique business requirements throughout the United States. The Company specializes in multi-channel solutions that optimize sales and service processes for cost and quality. Most notable for the creation of VUE Software over 2 decades ago, VUE is a 100% insurance-specific Company offering Suites and Modules to meet the unique needs of the Life and Annuity, Health, and Property and Causality markets. Headquartered in Coconut Creek, Florida, CSSI has a strong North American presence and also operates offices internationally, including a wholly owned product development center in Hyderabad and Ahmedabad, India.


Apply Online

Apply Online

A valid email address is required.
A valid phone number is required.