Several years ago, a large property and casualty brokerage came to us to see if we could solve a major problem they were having in managing the insurance contracts that tie to major construction projects. This firm was asking us to create a software application that could manage all the insurance premiums of all the contractors and subcontractors to ensure that all insurance coverages were in force for each subcontractor, as well as to manage the premium accounting for relevant insurance coverages and workers’ compensation insurance. The product called Wrap-up is now the leading insurance aggregation and financial-management tool on the market, and we have some of the top insurance brokerages as clients.
With the advent of the Affordable Care Act, emphasis was on “insurance exchanges” that would facilitate the ability of insurance companies to offer various insurance plans on an Internet site and let prospective insureds shop the market for coverage. One aspect of the ACA allowed for the creation of private exchanges where insurance companies could offer coverage—primarily group health and accident as well as other voluntary coverage—to interested insurance agents and brokers working on behalf of their clients. Armed with only a business model, Aon-Hewitt came to us to manage the agent/broker compensation and compliance aspect of the private exchange Aon was developing. CSSI developed the compensation framework that currently handles more than 300 compensation plans.
Experience Auto Group
A major luxury-brand retailer of performance automobiles, Experience Auto Group turned to CSSI to reinvent their customer-experience model into a multifaceted user-experience paradigm, but also to improve daily operations of an automobile dealership with locations from Ft. Lauderdale to Manhattan. With brands such as Ferrari, Volvo, and Maserati, it is easy to see that Experience Auto needs state-of-the-art technology that incorporates an outstanding customer experience, but also delivers robust functionality to the business operations of Experience Auto Group. CSSI delivers insight ranging from customers’ buying behavior to employee performance including any-device-any-time mobile access to track sales and service data. From the sales floor to the service bay and points between, CSSI’s custom architecture, has revolutionized how Experience Auto Group does business.
Volscis Club Software
Despite thousands of golf courses and country clubs across the United States, only a handful are world-class for golf, but equally exclusive for the entire member and guest experience. When CSSI was approached by the management of the top residential country club in the U.S. to create a software application that would ensure golf members and guests would have everything at their fingertips, from clubhouse to fine dining, CSSI found ways to help members have a truly unique and exemplary experience. Imagine being able to use your smart phone to be able to do everything from setting a tee time to ordering food and beverages while on the course, or making last-minute dinner reservations while on the 12th tee. When beginning this engagement, CSSI looked at requirements from the member-guest point of view and designed a system that would deliver everything that members and guests would want.