Digital Transformation

As digital processes now permeate every aspect of a business, it is imperative that businesses digitally transform to be competitive and survive. Digital transformation (DX) refers to an accelerated transformation of business processes, competencies, and models to fully access opportunities to work smarter, more efficiently, and more quickly with digital technologies.


of business

acknowledge they need digital tools to sell their products profitably


of business

assess the impact of digital resources on the customer experience


of business

plan to improve the online customer experience


are “completely ready”

to execute digital strategies operationally

Source: Forbes insight Survey

Achieve Operational Excellence

To achieve and support ongoing operational growth, organizations need to continually modernize their applications and infrastructure. Some barriers companies face in joining the digital revolution are developing an intuitive user interface (UI), data transfer, and large volumes of data stored in disparate systems. Information technology changes so quickly that it is imperative organizations have a business partner that is knowledgeable and innovative; whose expertise is in addressing those concerns and making the organization a newer better version of itself.

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Top Contributors to a Successful Digital transformation

Businesses are at different points in their transformations journey. Find our where your business falls on the Index.

Transforming Digitally to Remain Relevant

The primary driver of DX is customer experience. In this digital age, the customer is so powerful that one negative comment on social media can snowball into a major catastrophe for a business. Technology allows customers to control their interactions with businesses and each other across national and international borders in real time, so making sure your technology is current is a priority.

When transforming digitally, a best practice is to first gain customer insight so that you can provide what the customer wants. Involving employees from each level of your organization to manage the change smoothly with minimum fuss is also important.

Top challenges to achieve Data-Driven Digital Transformation

Several surveys carried out by Business Analyst, Consultants, and Industry Experts all find the same trends


Legacy Technologies


IT department readiness to adopt and support digital transofrmation


Inability to clearly demonstrate ROI


Budgetary Issues


Lack of sponsorship at the top levels of the company


Difficulty implementing enterprise-wide with functional siloes

Source: Forbes insight Survey

Optimize Value by Leveraging Technology

Automating time-consuming processes and improving efficiency will optimize the value of organizational resources. By creating digital rule-based workflows, employees on the floor are able to correct breaks in the flow without IT or management intervention, which saves time and money. The same is true for unexpected growth, as management can adjust business rules to suit their needs rather than wait weeks for expensive IT vendors to visit their location to make adjustments.

At CSSI we take an active role in helping our clients envision and understand the effect that digitally transforming their business will have on their performance, reach, and growth.